Terms and Conditions

I understand that when I submit a request to participate in online counseling, and when I participate in online counseling, I am signifying that I agree to the terms and conditions of Experience Counts. I agree to cooperate should I be selected to participate in surveys designed to evaluate Experience Counts services. I further understand that all information and counseling be confidential. In consideration of the Molina Foundation furnishing educational assistance, I waive all claims against the Molina Foundation volunteers arising from this assistance.

Cooperative Agreement

The Experience Counts program is funded by the Molina Foundation. The support given by the Molina Foundation to Experience Counts through such funding does not constitute an express or implied endorsement by the Molina Foundation of any of the opinion or advice given.

Privacy Policy

This privacy statement describes what we do with the information that we receive about you when you visit our Web site. The information that we receive about you depends on what you do when you visit our Web site.

If you request email counseling

We receive your name, email address and zip code when you submit your request. We also receive any other personal information that you provide in the text of your email request.

We use your name and email address to respond to your request for counseling. The educator that receives your email request will have access to other personal information that you provide in the text of your email request. The educator will keep this information confidential but may consult with other educators about your situation in order to better serve you.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. In order to prevent unauthorized access to your information, we have instituted safeguards such as physical access restrictions, software defenses and written guidelines instructing volunteers on the confidentiality of your personal information. We have also implemented safeguards to notify us in the event of loss of Internet connectivity. Even with these safeguards in place, unauthorized access, loss of connectivity or hardware failure can still occur. For this reason, we cannot guarantee that our safeguards will be totally effective all of the time nor can we be responsible for lost or delayed requests, email, or content that may result from loss of connectivity or other technical failures.